MDS Global’s VNOnDemand supports iD Mobile with foundation for growth

MDS Global, a BSS-as-a-Service provider of VNO, B2B and IoT solutions, today announced that iD Mobile, the UK’s leading mobile provider, is using MDS Global’s VNOnDemand solution, incorporating Customer Management Platform (CMP). The solution enables iD Mobile to design, price, deliver and bill new telecoms services.

New to the market in 2015, today iD Mobile has more than 700,000 subscribers and targets tech savvy independents and families who are looking to control their spending and take advantage of flexible packages which can work with their fast and changing lifestyles.

In a saturated market, any entrant to the mobile operations space has to acquire customers, eitherthrough significant acquisition expense, i.e. gorilla marketing, OR with a statement offering and significant service quality differentiation. Choosing to focus on customer service, iD Mobile gained a reputation for offering a positive and competitive level of customer experience. To achieve these superior levels of customer service, iD Mobile’s foundation is built upon on an integrated end-to-end digital platform, orchestrated by MDS’s VNOnDemand. The platform offers:

  • Real-time management of customer experience
  • Customer care and billing

This functionality facilitates seamless customer on-boarding, real-time service personalisation, and the analytical data needed to support custom offers.

The MDS end-to-end solution provides iD Mobile with the flexibility to innovate through personalisation and customisation. Features of their service mean that customers can:

  • Cap their monthly spend to avoid bill shock.
  • Roll over unused data to the next month.
  • Roam in 60 countries at no extra cost.
  • Buy add-ons and bundles to match their usage experience, giving them control of their package and their experience.

Gary Bunney, CEO, MDS Global said, “We are particularly proud of our work with iD Mobile. As the UK’s fastest-growing and largest MVNO, they exemplify the type of organisation we’re primed to support. Our solution expertise enables this high-achieving operator to add and offer more products with less effort, time and expense. In-turn this enables them to increase customer lifetime value and maintain competitive edge in a fiercely competitive market.

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About iD Mobile

Launched in May 2015, iD Mobile UK is Carphone Warehouse’s 4G network operator. Its flexible 4G plans are amongst some of the best value in the UK. These range from great value SIM Only deals, to plans that include the very latest flagship smartphones.

iD Mobile UK is built around its customers, and puts them firmly in control – they can cap their monthly spend, roll over unused data to the next month, and even roam like at home in 50 destinations at no extra cost. iD Mobile UK customers can manage their account online or by using the free smartphone app, where they can buy add-ons, and view their usage whilst they’re on the move. iD Mobile UK runs on the Three network.

About MDS Global 

MDS Global is a leading BSS-as-a-service provider of VNO, B2B and IoT solutions which empower digital service providers to accurately monetise and bill products and services quickly. Offering a one-view platform that enhances the customer experience, MDS managed service solutions support customers and deliver a low total cost of ownership.

Headquartered in the UK, MDS Global supports customers around the Globe, including ACN, BT Business Mobile, eir, Carphone Warehouse, TalkTalk Business and Telefónica UK.

Press Contacts

Martine Naughton
MDS Global
+44 7909 475815
martine.naughton@mdsglobal.com

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