To support existing relationships and resources, we can handle as much or as little of the operations as you wish, leaving the desired level of business control in your hands.
We monetise all services relating to how you serve the connected society. We operate your BSS environment and account receivables with full assurance.
For existing and new BSS environments, we monitor for fraud, revenue leakage and process failures as part of a set of advanced assurance services.
Beyond business analytics, we build and operate contextualised engagement campaigns to support personalised retention, cross-sell and up-sell programs through digital and assisted channels.
Make it easy
Connectivity is now just one element of today’s re-bundled virtualised business and consumer services. These services are ever-changing, through network, device and cloud innovation, and demand new levels of agility, digitalisation and partnerships.
We make it easy by delivering a cloud-enabled business environment and taking care of every day aspects of service enablement, as you evolve your business.
Switching to BSS-as-a-Service
There are several reasons why service providers select BSS-as-a-Service as a more effective way of running a digital BSS operation:
For existing service providers, a digital operating model requires the transformation of people, culture, skills, structure, platforms, values and processes.
It’s far simpler to adopt a world-class digital operating model for primary or secondary sub-brand initiatives, and avoid losing years to the competition.
Brand entrants and entrepreneurs realise that running a service provider business is fraught with assurance, resource and investment complexities.
Like internet SaaS products, BSS-as-a-Service takes a modern approach and offers a solution that is low risk, scalable and quick to market.
New business growth
Many service providers see revenue growth through adjacent growth markets, such as B2B SME, VNO and IoT enablement.
Existing BSS platforms and operations cannot cope, so as BSS-as-a-Service is faster to deploy, it offers a new, agile approach to establishing business first and foremost.
Leaner and agile operation
As service providers re-evaluate their business performance, which is often hindered by today’s incumbent BSS and operations, many are taking radical approaches to a lighter and more agile BSS practice.
BSS-as-a-Service has a true DevOps model that can out-perform in-house BSS operations on both cost and agility, whilst fulfilling your need for radical business steering.
“…one of the key strengths of the MDS Global service is that it allows us to respond so much more rapidly and effectively to new opportunities… This assured speed to market is absolutely critical in the mobile communications industry.”
Head of Service Management, BT Mobile
How it works
We run all or part of your BSS operations, centred around our cloud-enabled BSS platform, as an assured service.
Manage your business via dedicated controls for:
- Customer & Stakeholder Management
Directly manage prospects and stakeholders, at any touch point, for orders, changes, support information and termination. Workflows drive standardised business processes, which are fully configurable to match your business model. Additional assisted and digital customer service channel interfaces can also be added using our service-oriented architecture.
- Service & Product Configuration
Administer your service propositions, rules and formats. This includes DIY plans that enable end re-sellers, administrators and users to configure, price and purchase services that they define themselves within your rule boundaries. Our team is responsible for building you the service patterns that make this happen.
- Business Analytics & Campaigns
Dashboards and reports to monitor business products, customers, revenue, costs, exceptions, channels and operations. Campaigns that engage with stakeholders with a variety of service and information options can be based on contextual awareness discovered by our analytics.
Meanwhile, we run your BSS monetisation operations, we assure accuracy and steer stakeholders. We take full ownership of delivering change and ensuring availability.
Your channels and customers have control
Giving stakeholders and customers control delivers the largest saving in customer services and delivers the optimal experience. Your end-customers, account administrators, resellers and partners are provided with real-time and dedicated self-service controls.
These are built on our common API layer which provides secured access to all business processes, so all stakeholders have a common persistent view of their services, workflow status, tickets and orders.
Beyond keeping the lights on
We manage the full billing, assurance and retention problem.
We Monetise, We Assure, We Steer
Over the last decade, we’ve honed our BSS-as-a-Service into the following advantages.
Designed for B2B, VNO & IoT services
These services demand dedicated capabilities and processes for efficient, innovative and flexible business on-boarding and operations. Learn more:
B2B, VNO and IoT service convergence
All dedicated solutions are based on the same BSS-as-a-Service platform to support service convergence, as is frequently seen in strategies such as fixed mobile convergence, expansion of M2M in IoT and virtualised B2B services.
Successful businesses like BT, Telefonica O2 and TalkTalk Business benefited from new service convergence via a single BSS-as-a-Service when they sought business growth.
Personalised service strategy & design
We have a structured approach to personalising your service operations, service transition model and their continuous improvement. Starting from a standardised service catalogue, we can extend, change or distribute operational functions to support your unique business needs.
Zero-touch process automation
Business process automation is essential to provide you with a low-cost solution whilst delivering the best experience to you and your stakeholders. We operate an intervene-by-exception philosophy to deliver a zero-touch service, governed by our assurance services.
DevOps platform for agile change
Agile business is supported by our DevOps model. For features outside of standard configuration, you don’t need to wait for major software updates to deliver your vision.
All enhancements are produced so that you benefit continuously from best practices from across our community of service providers.
5 day or less, change and launch
We provide over 50 industry hardened SLAs around business change, revenue assurance and business insight to give you total control over business planning, decisions and execution.
This includes building and releasing new product patterns to support radical new propositions.
Unified management of existing systems
We operationally manage not just our platform but the interaction with your eco-system for end-to-end service assurance. Our operational management can go further and manage your existing BSS and IT eco-system and infrastructure as a single unified service.
If you already have prefered vendor selections for customer experience, OSS (including OCS) and IoT applications, we have experience and processes in place to onboard and adopt them as part of our operational service.
Regulatory aware hosting options
We provide on-premise, hybrid and full cloud hosting to support interdependent geographic data regulation, cost-effective scalability and datacentre management requirements.
Localised dedicated operations desk
You are supported by a single dedicated service desk that can be located geographically to optimise business partnership. They provide localised support, change and project management as a single point of contact backed by our operational centres located in Europe, running a 24hr x 7day x 365days service.