Customer Management Platform (CMP) BSS Portfolio

Modular and extensive BSS Portfolio

Customer Management Platform (CMP), with open source, analytics and vendor partnerships, delivers an extensive BSS portfolio, designed to flexibly support different business architectures.

Functional Footprint

Our BSS portfolio centres around a Business Support core covering modular monetisation and analytics capabilities. A series of front office Channel Engagement controls can be further extended with new applications to deliver additional channel experiences via an omni-channel architecture.

A set of network, application and OSS interfaces, protocols and APIs enables open, direct and easy integration into your eco-system.

Servicing over 6.6m enterprise customers with Voice, M2M, Productivity Applications, Security, Cloud and Hosting services.

“We use MDS Global’s CMP to enroll, connect and manage corporate, small and medium enterprises (SMEs) and consumer customers. CMP automates this process and logs customer details along with their tariff, package, bundle and invoice requirements”

IT Delivery Manager at O2

Key Advantages

Our platform is designed to manage service complexity. Supported by a service-oriented architecture (SOA) and an agile DevOps model, it gives our BSS-as-a-Service unparalleled business flexibility.

Data-driven for automation and AI

We have analytics integrated into the core of our BSS capabilities to drive process automation, business insight and contextualised customer engagement, as part of an overall AI strategy.

Real-time for on-demand experiences

All workflows, credit management and user controls operate in real-time. This includes quote-to-payment, usage-to-payment, problem-to-resolution, request-to-notification, termination-to-confirmation and request-to-answer processes.

Group-centricity for market growth

Our B2B-by-design capabilities bring unique advantages to both the IoT and Retail markets. Our efficiency in managing accounts that grow with integrated and personalised multi-companion, multi-subscription and multiple services provides natural service evolution.

Modular for existing BSS architectures

You may have existing investments or application preferences. Our service-oriented architecture and API framework can interoperate with other specific applications, like OCS, Campaign Tools and CEM, to provide an end-to-end solution. We are able to manage these fully as part of a unified service.

Omni-channel API framework

A single set of exposed business processes and customer transaction data allows for process persistency and information consistency across a lifecycle of touch-points via any assisted or digital customer engagement channel.

Cost-efficient hybrid hosting options

We offer hybrid hosting options across on-premise and cloud infrastructure to deliver cost-effective scalability and high-availability whilst also meeting local data privacy regulations.

Partnership based monetisation

As traditional billing models move over to packaged, subscription and outcome-based billing models, our BSS can ingest new types of events, determine value using business value models and distribute settlement to multiple parties – to support partner-led service propositions that are becoming prevalent in IoT, enterprise and entertainment-led market initiatives.

IoT Monetisation

Proven for any network and service

We are already integrated with enterprise and consumer fixed, 3GPP and wireless (eg. WiFi, LORA, etc) networks and services (incl. IP-VPN, Unified Comms, Cloud Applications, etc) to support nPlay strategies. Our BSS environment knows how to handle nuances that these environments bring from an engineering, hardware, network, service and provisioning perspective.

WiFi calling at iD Mobile