Efficiently fulfil a growing B2B market with Enterprise BSS

Enterprises are underserved. They are demanding more personalised business services as cloud-based applications, ICT services and business connectivity remain critical for productivity, security and competitiveness.

MDS Global enables O2 Business to satisfy SME businesses

Recognising the need for a dedicated B2B solution

Every sale proposition is different

There is no such thing as a standard sale or proposition in your organisation. Your sales team build and configure unique customer propositions. They demand more autonomy and flexibility within the boundaries of multiple product options and sales policies.

Resellers demand more autonomy

You use resellers and partners as routes to market. They demand real-time digital controls and insight so that they can support customers and sales more quickly and consistently, and with direct end-customer controls.

Growing catalogue of virtualised products

In addition to existing connectivity and hardware solutions, you need to grow your portfolio more quickly with services from virtualised networks, new partners and cloud-based enterprises solutions, such as productivity, storage and security suites.

Readying for 5G and IoT Transition

5G is designed predominantly for enterprises and IoT enablement. Selling personalised service and network slices by business outcome, service assurance or value sharing will strain your current monetisation capabilities.

Enterprise service desk needs de-risking

Enterprises bring complex hierarchies with structures that vary by business function, from payment control to sharing control to account governance. Making mass changes to complex accounts is high risk and high effort.

Tailored self-care for each customer

The combination of complex customer hierarchies and personalised product propositions makes full self-service (quote to manage to termination) and contextualised up-sell technically challenging, whether it is done directly or via partners.

Networks Across London

B2BonDemand – Enterprise BSS

Designed from the ground up, B2BonDemand is a dedicated B2B BSS solution delivered as-a-service to Enterprise Service Providers.

For network operators and resellers, B2BonDemand manages the complexities in selling and supporting self-definable and framework-based services, covering connectivity, hardware and cloud services to SME, Large and Government Enterprises.

MDS Global enables TalkTalk Business to support SMEs

Advantages

Our capabilities have grown by supporting some of the most complex enterprise service providers. B2B is our DNA.

Enterprises get real-time digital control

With large expenditures and an increasing dependency on always being connected, online cost control, group management and service access is an essential tool for all stakeholders in the enterprise. Our systems deliver these tools and experiences in real-time.

Spend Analyser Preview

Parity of control for resellers

Giving resellers the ability to control multiple accounts efficiently and directly minimises the costs associated with servicing them, whilst also improving the end enterprise experience. Our partner portals provide personalised and definable access and insight to all your sales and reseller channels, ultimately driving both their business and yours.

Partner Dashboard Preview

Service-driven product catalogue

To support on-demand Configure Price Quote (CPQ) engagement for enterprises, custom propositions and individual tariff negotiation, you need a rules-based product catalogue. We go even further and reduce the time-to-market and skills required to manage such rules. Our as-a-service approach configures them as ready-to-use services accessible via all defined channels, allowing you to focus on building your business model without being hindered by technology.

Product Catalogue Preview

Enterprise Fixed, Mobile and Cloud Application Convergence

Break silos and automate the monetisation, assurance and steering of services from any network, partner or wholesale services domain. Having a single point of management and control enables cross-selling and up-selling of new services as part of both digital, reseller and assisted sales channels.

Fixed and Mobile Devices

Drive SDN compliant networks and datacenters

Definable network and data centre services can enable faster and more efficient customised services, service negotiation and business delivery. Integrate business stakeholder controls directly with SDN driven services, backed by our service assurance. Gain advantage by exploiting networks and data centres as they become platforms-as-a-service.

Networks on Vehicles

Multi-modal account hierarchies

The way an enterprise is structured or viewed changes with respect to the service feature. For example, the billing hierarchy for cost control is different from the hierarchy that manages how services are shared, which is different from how users are notified of exceptions or service options to drive up-sell. Enterprise level workflows, tools and processes are based on managing large accounts and services in these different ways.

CMP Preview Hierarchies

Open CRM, POS & CPQ integration

We have pre-integrations for salesforce.com, Microsoft Dynamics and a host of CPQ and POS systems. The same web-service enabled APIs offer integration with other preferred partners and the eco-systems that exist in both your organisation and your channel partners’ organisations.

Salesforce Platform

Best practice B2B processes and tools

Worksflows are pre-designed to manage and manipulate large, complex accounts, including bulk changes associated with framework agreements, negotiated tariffs and cost structures, to reflect your enterprise customer structures and policies. These cover the full business lifecycle across monetisation, assurance and data-driven business and customer steering.

CMP Preview

Top use cases and features

In-cycle quota sharing, gifts and graces

Employee or account admin gifts, shares or grace (soft extension) quota to other employees or departments in real-time.

Business and personal usage separation

Using a variety of usage separation models, employees have separated accounts with control to dispute and reallocate usage.

Soft-barring and credit management

Controlled, real-time service limitation by employee when service policies, defined by agreement, are breached, with automatic and admin driven resets.

Drawdown pricing and discounting

Negotiated tariffs, packages, discounts and services, as part of a framework agreement, are automatically applied in linear and tiered formats.

Bespoke workflow by enterprise

Large enterprises have dedicated workflows easily accessible from within the account. Small enterprises are served with special optional picklists of non-standard workflows.

Personalised enterprise service self-care

Easy rebranding of enterprise self-care and definable/CPQ controls via a rules-based service catalogue.

Integrated security and access profiles

Account admins can allocate and provision specific value-added security management and usage control profiles by employee or group.

Employee self-care and usage insight

Employees can control and access specific rights with their own self-care as part of an enterprise account, including management of notifications and alerts.

Real-time enterprise usage analytics

Enable enterprises to dice their usage and costs in new dimensions to manage their enterprise needs better.

Servicing enterprises, M2M and governments in Ireland.

“MDS Global’s CMP allowed us to launch competitive bundles for the B2B and Government markets quickly. CMP has brought price changes down from 90 days to five days and has not only helped us retain our existing customer base, but also increased our competitiveness in the enterprise business sector”

Head of Business Mobile Product, Eircom Business Solutions

Eircom Case Study