Melvin – Billing Application Manager
Since joining MDS Global in 2008, I have been promoted several times and am now the Billing Application Manager. I lead a great team of eight analysts and three line managers, who are collectively responsible for the day-to-day running of our main product (CMP) for Managed Service customers.
We use additional applications that enhance the solution and software assurance, whilst running a set of business processes each day. These activities are cemented by our product experience, intelligence, analytical skill set and close attention to detail, which enable us to deliver exceptional service to our customers.
Being in a key support role for the product means we’re a busy team with big responsibilities. A small process delay can result in a significant impact to the quality of service that our customers strive to deliver to their end users. This responsibility can add pressure, but this just fuels the adrenaline and gives me the job satisfaction that I live for.
At MDS Global, I’ve really seen my colleagues develop. Development is available in many forms; I’m currently completing the People Management Programme, which is further developing my people skills.