Engaging our employees

At MDS Global, we value our employees. Read some statistics from 2017 to learn more about life at MDS Global and how we demonstrate our appreciation.

10%

Employees promoted

7.5

Average employee tenure (years)

10

Social events each year

3+ hours

Average monthly L&D time/employee

155

Recognitions awarded

220

Breakfast rolls consumed at birthday celebrations

People stories

Here at MDS Global, we understand that everyone we employ is different and has their own unique story to tell. It’s our people that make MDS Global a success, and we regularly recognise the contribution that they make. Read some of their stories below:

Caitriona – Principal Technical Delivery Manager

I joined MDS Global as a Product Support Engineer, then moved into software development, and then progressed to Technical Team Lead. This role involved leading the team, managing software projects from a technical delivery perspective and ensuring that we had the right resources and were delivering quality outputs. My career has really progressed at MDS Global, and that’s what keeps me motivated.

I’m currently working as a Principal Technical Delivery Manager, so I manage projects internally from design through to go live. I love being able to drive projects to completion, which often takes me out of my comfort zone, and we’ve recently embraced some exciting new ways of working.

The best thing about working here is the people. They are a great bunch and are always willing to help and support you. Another benefit is that the company offers flexible hours and the opportunity to work from home, resulting in a great work-life balance. MDS Global encourages people who are driven, so if you love learning and thrive on a challenge, MDS Global would be a great fit for you.

Melvin – Billing Application Manager

Since joining MDS Global in 2008, I have been promoted several times and am now the Billing Application Manager. I lead a great team of eight analysts and three line managers, who are collectively responsible for the day-to-day running of our main product (CMP) for Managed Service customers.

We use additional applications that enhance the solution and software assurance, whilst running a set of business processes each day. These activities are cemented by our product experience, intelligence, analytical skill set and close attention to detail, which enable us to deliver exceptional service to our customers.

Being in a key support role for the product means we’re a busy team with big responsibilities. A small process delay can result in a significant impact to the quality of service that our customers strive to deliver to their end users.  This responsibility can add pressure, but this just fuels the adrenaline and gives me the job satisfaction that I live for.

At MDS Global, I’ve really seen my colleagues develop. Development is available in many forms; I’m currently completing the People Management Programme, which is further developing my people skills.

Creativity Tree and Partnership Group

Encouraging our team to use their creativity is at the core of our Company Values. Employees can write their suggestions for how to improve business performance on our creativity tree, and these suggestions are taken forward by our Partnership Group. This scheme gives everyone across the business the opportunity to make a meaningful contribution and covers areas such as:

  • Customers – Delight our customers and create value for both them and ourselves
  • Efficiency – Improve processes to make the business more effective and efficient
  • Sales – Encourage initiatives that could generate sales and revenue
  • Quality – Promote effective governance, assurance and a culture of improvement
  • People – Engage people to contribute to success, whilst enhancing well-being

We’ve already implemented some great ideas.