Assured monetisation

Our team operate your revenue management environment, including delivering product and service changes, as an end-to-end regulatory compliant assured service.

Monetisation management

Your BSS-as-a-Service environment is set-up as a zero-touch service, including process automation with third-party systems. However, service accuracy needs continuous validation, exceptions need to be handled, processes need to be changed and your environment must always be available in an ever-changing business landscape. We manage these.

We provide assurance with over 50 SLAs covering different aspects of the operation. These SLAs are tracked using analytics-driven service tools that give you operational transparency. We suggest enhancements for continued operational stability as part of our service reviews.

Business Icons over London

Some of the largest operators rely on MDS Global to run their operations. Today we cover:

  • Over 8 million users

  • Process 10 billion transactions per year

  • Serve 5,000 call centre agents

  • Support $1,500 million in revenue per year

Service overview

We are your monetisation team

Our team track, validate and manage exceptions and incidents right across the BSS environment, including interoperability with partner/IT services and network organisations. As part of problem resolution, we suggest enhancements to improve operational stability.

Busy Office

We serve change and manage risk

With varying degrees of frequency, your products, networks, partners, eco-system and regulatory obligations will change. Using an agile DevOps model, we efficiently deliver and propagate that change; updating processes, functions, infrastructure and interfaces. We train and retrain. We leave you to grow your business.

Collaboration in an Office

Service availability

We manage hosting, service availability, disaster recovery and regulatory compliance. Our business continuity practices cover:

  • Infrastructure performance and capacity management
  • System, data and operational protection and security
  • Incident management and problem resolution
  • High availability and geographic redundancy

 

Fixed and Mobile Devices

Certifications and compliance

ISO 9001 Quality Management

ISO/IEC 27001 Security Management

ISO 22301 Business Continuity Management

IT Service Management Best Practices

Cyber Security Programme