ACN Europe

Headquartered in the Netherlands, ACN relies on the integrated technology solutions provided by MDS Global to help deliver multi-play services in 18 European countries, using one centralised billing implementation – MDS Global’s Customer Management Platform (CMP). ACN also used the extensive configuration features within CMP to launch its new MVNO quickly – JOi Telecom.

 

BT Business Mobile

BT chose our assured Managed Service to support its re-entry into the UK mobile market. The fixed-line and mobile telecoms operator sought a partner who could provide a complete end-to-end solution. As a result, BT now benefits from MDS Global technology, services and expertise for its corporate mobile customer base. We also support the needs of multi-national business mobile customers for BT Global Services and M2M services for BT Redcare.

Colt

Colt, a specialist provider of network, voice and data centre services across 28 countries, use MDS Global to analyse and interrogate billing data across their  products. Colt customers benefit from deeper insight into their billed CDR information via a premium service that gives users greater understanding and transparency on their monthly bills.

Dixons Carphone

iD Mobile, the new MVNO from Dixons Carphone, is managed using MDS Global’s leading billing and customer management solution, CMP, and operates on the Three network. Using CMP gives Dixons Carphone a unique advantage over its competitors, as it is able to build exciting new propositions for customers which can be rapidly deployed using the dynamically configurable platform.

eir

eir is the largest indigenous technology company in Ireland, providing fixed-line, data and mobile services to approximately 2.4 million customers. eir uses MDS Global’s Customer Management Platform (CMP) to enable services to the business and government sectors. This long-term partnership includes integrated analytics for a comprehensive online overview, to help inform key business decisions across all types and sizes of organisations, and better manage mobile costs.

Fujitsu

Fujitsu is working with MDS Global to deliver our fully-assured customer care and billing platform to the Post Office in the UK, as part of the overall Homephone and Broadband service offered to consumers. Partnering with MDS Global allows Fujitsu and the Post Office to focus on delivering great customer experience, service, and marketing to their target audience, whilst being supported with a leading BSS platform that can support the needs of a leading UK Telco.

Post Office UK

MDS Global delivers a full application-based managed service associated with its leading customer care and billing platform as part of the overall Homephone and Broadband service provided to the Post Office by Fujitsu UK. The power of the platform delivered through the TM Forum-certified MDS Global managed service allows Fujitsu and the Post Office to focus on their customers and business whilst MDS Global delivers and fully assures the customer care and billing operation.

TalkTalk Business

TalkTalk Business, one of the UK’s leading providers of network, telecoms and broadband solutions in the B2B market, chose the MDS Global Customer Management Platform, CMP, to deliver a wholesale billing solution. The platform provides a consolidated view of all revenue and product data, enhancing the ability to deliver an improved customer experience and creating a single view of partner value to help drive improved decision making and insight.

Telefónica UK

Telefónica UK chose the MDS Global integrated billing and customer management platform for its O2 brand. The comprehensive platform provides an extensive range of capabilities and web services that enable the company to deliver complex convergent services to millions of its corporate and SME subscribers, as well as to more than a million machine-to-machine (M2M) subscriptions. O2 further enhances the business customer experience through sophisticated self-service and e-billing capabilities.

Telia

MDS Global provides Telia Denmark, a subsidiary of TeliaSonera, with a fraud detection product that alerts them to suspicious activities and allows them to take action in a timely manner to prevent revenue loss. The MDS Global solution also assists Telia with revenue assurance, business intelligence, regulatory reporting and payment settlements with other operators. 

Vodafone

MDS Global provides Vodafone with a Fraud and Revenue Assurance solution that automatically processes, enriches, consolidates and analyses network traffic to identify, alert and respond to fraudulent network activity. It also provides analytics and assurance of Vodafone revenues across a variety of fixed, broadband and cable operations. The fraud and revenue assurance groups at Vodafone leverage a single instance of the solution to protect customers from fraud and its negative effects, and maximise margins by reducing losses related to revenue leakage across multiple applications and processes.