Headquartered in the Netherlands, ACN is supported by MDS Global’s Cloud Monetisation Platform (CMP) to deliver multi-play services in 18 European countries, using one centralised billing implementation. ACN also used the extensive features within CMP to launch its MVNO – JOi Telecom.
iD Mobile, the new MVNO from Dixons Carphone, is managed using MDS Global’s leading billing and customer management solution, CMP, and operates on the Three network. Using CMP gives Dixons Carphone a unique advantage over its competitors, as it is able to build exciting new propositions for customers which can be rapidly deployed using the dynamically configurable platform.
eir is the largest indigenous technology company in Ireland, providing fixed-line, data and mobile services to approximately 2.4 million customers. eir uses MDS Global’s CMP to enable services to the business and government sectors. This long-term partnership includes integrated analytics to help inform key business decisions across all types and sizes of organisations, and better manage mobile costs.
Telefónica UK chose MDS Global’s CMP for its O2 brand. This platform provides an extensive range of capabilities and web services that enable the company to deliver complex convergent services to millions of its corporate and SME subscribers, as well as to more than a million machine-to-machine (M2M) subscriptions. O2 further enhance the business customer experience through sophisticated self-service and e-billing capabilities.
Parlem is a next generation service provider based in Barcelona with key values around customer centricity. Parlem offers mobile and fixed communication services to consumers, and ADSL/FTTH services to enterprise customers. MDS Global’s VNOnDemand Analytics provides Parlem with insight on service usage, profitability, sales, customer segmentation and business assurance.
BT Enterprise chose MDS Global’s B2BonDemand solution to support its re-entry into the UK mobile market. BT Enterprise sells communications and IT Service to around 1.2 million businesses and public sector organisations in the UK and Republic of Ireland, while providing network products and services to more than 1,400 communications (CPS) operating in Great Britain.
Mexico-based MVNE, VADSA, chose MDS Global’s VNOnDemand solution to facilitate the launch of an innovative new MVNO, Exis Telecom. Exis Telecom will offer a real-time, wholly digital customer experience, featuring content- and application-based packages, alongside traditional voice and data packages. VNOnDemand provides an end-to-end solution for VADSA, from the BSS to business analytics and the customer portal.
Colt, a specialist provider of network, voice and data centre services across 28 countries, use MDS Global to analyse and interrogate billing data across their products. Colt customers benefit from deeper insight into their billed CDR information via a premium service that gives users greater understanding and transparency on their monthly bills.
Fujitsu is working with MDS Global to deliver a fully-assured customer care and billing platform to the Post Office UK, as part of the overall Homephone and Broadband service offered to consumers. Partnering with MDS Global allows Fujitsu and the Post Office to deliver great customer experience, service, and marketing, whilst being supported with a leading BSS platform.
MDS Global provides KPN, Netherlands, with a convergent fraud and revenue assurance solution. The solution delivers extensive coverage to prevent revenue and data leakage across the KPN solution estate. KPN benefits from the flexible configuration options available using the standard rules and data collection facilities, enabling the solution to adapt to changing needs and to rapidly deploy new detection and prevention capability.
MDS Global provides Orange, Belgium, with a comprehensive fraud management solution. The solution provides a flexible rule-based capability, which automates the collection, processing and alerting of potentially fraudulent activity. The solution is able to adapt to emerging needs and to rapidly deploy new detection capabilities using the flexible product-based rules framework.
MDS Global provides Play Poland with an integrated fraud and revenue assurance solution. The solution provides automated processing of data records from multiple sources used to prevent fraud and detect potential data and revenue leakage.
Post Office UK
MDS Global delivers a full application-based managed service as part of the overall Homephone and Broadband service provided to the Post Office by Fujitsu UK. The power of the platform, which is delivered through the TM Forum-certified MDS Global Business Operations, allows Fujitsu and the Post Office to focus on their customers and business whilst MDS Global delivers and fully assures the customer care and billing operation.
TalkTalk Business, one of the UK’s leading providers of network, telecoms and broadband solutions in the B2B market, chose MDS Global’s Cloud Monetisation Platform, CMP, to deliver a wholesale billing solution. The platform provides a consolidated view of all revenue and product data, enhancing the ability to deliver an improved customer experience and creating a single view of partner value to help drive improved insight and decision-making.
MDS Global provides Telia Denmark, a subsidiary of TeliaSonera, with a fraud detection product that alerts them to suspicious activities and allows them to take action in a timely manner to prevent loss of revenue. The MDS Global solution also assists Telia with revenue assurance, business intelligence, regulatory reporting and payment settlements with other operators.
Vodafone uses MDS Global’s Revenue Protection Centre to automatically process, enrich, consolidate and analyse network traffic to identify, alert and respond to fraudulent activity. It also provides analytics for revenues across a variety of fixed, broadband and cable operations. Vodafone leverages a single instance of the solution to protect customers from fraud and maximise margins by reducing losses relating to revenue leakage across multiple applications and processes.