Parlem, a mobile virtual network operator based in Barcelona, offers communication services including mobile, fixed, cloud applications and ADSL/FTTH services to enterprises in Catalonia. Parlem enables their services to be managed via apps as part of an accessible, user-friendly offering that provides control over elements such as virtual lines, visual voicemail and VoIP.
The digital nature of the service provides an opportunity for consumer behaviour to be analysed in a way that ensures that Parlem continues to understand the needs of their subscribers. To achieve this, Parlem chose MDS Global’s VNOnDemand Analytics as a packaged service to further facilitate their customer-centricity.
